5 secrets of successful community surveys

Anyone who’s been to a typical “town hall” meeting in a city, with one resident after another grabbing the microphone for a few minutes, knows its shortcomings. The angriest voices often get the most airtime, and usually it’s the same small group of people who show up again and again. A similar pattern often plays out in online forums and in comments on cities’ social media posts.

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Bloomberg Cities

Bloomberg Cities

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Celebrating public sector progress and innovation in cities around the world. Run by @BloombergDotOrg’s Government Innovation program. bloombergcities.org