How Toronto is rethinking the customer experience at City Hall

Toronto’s iconic City Hall isn’t easy for some residents to navigate on the inside. (Pxfuel / Creative Commons Zero — CC0)
Using language translation apps has helped to ease initial contacts between Toronto city staff and visitors who don’t speak English.

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Bloomberg Cities

Bloomberg Cities

Celebrating public sector progress and innovation in cities around the world. Run by @BloombergDotOrg’s Government Innovation program. bloombergcities.org